Need help?
In order to use this service you need to have a user identity and Log In password. If you do not have these, then you cannot use the service. User identity and associated password can be obtained by enroling to the service. To find out how to enrol click here
If you have a user identity and Log In password issued for you, then you must use this within 72 hours of it being issued. If you have not used the service within 72 hours , then you need to re-enrol. To find out how to re-enrol click click here
If you tried to Log In but your password was rejected three times your user identity has been blocked. You will need to get a new password to continue. Getting a new password is achieved by re-enroling to the service. For information on how to re-enrol click here
If you are trying to get account, rates or transaction information and the system tells you it is unavailable and to please try later , then the Bank systems may be running their nightly update or there may be a technical issue at the Bank. In any event, the Bank will resume these services as a matter of priority. You need not contact us nor take any special action in these cases.
If you are experiencing problems using the service, then please send us an e-mail (to customer_service@saib.com.sa ) or take contact with your account officer, our call centre or your nearest Bank branch.